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Chef Collin Crannell talks seafood menu, sustainability trendsChef Collin Crannell talks seafood menu, sustainability trends

Executive chef of The Lobster in Santa Monica, Calif., shares shifting customer preferences

Bret Thorn, Senior Food Editor

May 10, 2016

5 Min Read
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Collin Crannell is in his seventh year as executive chef of The Lobster, a landmark restaurant on the Santa Monica, Calif., oceanfront that serves roughly 500 pounds of it namesake crustacean every day.

But Crannell’s customers are also enjoying a growing variety of fish preparations, and his oyster selections are becoming increasingly popular.

Crannell recently discussed the evolving taste of his customers with Nation’s Restaurant News.

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chef Collin Crannell

Collin Crannell, executive chef, The Lobster. Photo: The Lobster

You’re in your seventh year at The Lobster. You must like it.

I do. It’s a good place to work. We have a panoramic view of the entire ocean. It’s gorgeous — a beautiful, busy restaurant. The owners and general manager let me do what I want with the menu. I’m able to be creative and change things as I want — most of the time — as long as it works for the guest.

I’ve implemented a lot of different types of seafood here. Before it was mainly just lobster. It still is a lot of lobster, obviously, but I’ve introduced oysters and more raw plates — like crudos and sashimi-style plates — and I brought [ingredients from] the famous Santa Monica Farmers Market here.

What has changed most in terms of what your customers are looking for?

More and more oysters are selling. I’m buying oysters from Blue Island Oyster Company. I order from them twice a week, and when I order, that’s when they harvest the oysters, so we get the best quality, and I think my guests appreciate that and want to come back more and more from that.

They also have good connections on the West Coast, and I offer two oysters from each coast on the menu at all times.

The Lobster restaurant oysters

The Lobster serves oysters from both coasts. Photo: The Lobster

Is there a coast your customers prefer when it comes to oysters?

It’s both. I have these regular guests — in fact they’re in the restaurant right now — who were introduced to oysters at a younger age back east, so they tend to love the East Coast oysters. They’re higher in salinity and have more ocean flavor.

I think it has to do with what was introduced to them when they fell in love with oysters to begin with.

On the West Coast they’re a little more plump and meaty.

What about fish?

Currently I have this program called Sea to Table, where I’m buying directly off the boats. In the past I wouldn’t buy tuna because I didn’t feel responsible about getting the tuna if it wasn’t caught by hook and line. But Sea to Table lets me buy it directly off the boat, so I know how it was caught. I have the captain’s name and the name of the boat and everything.

Is that something your customers are interested in?

We’re a very busy restaurant, so it’s important for me to be sustainable because the oceans are depleting rapidly and I want to be responsible about what we serve here. I don’t want to buy the wrong things and deplete the oceans even faster.

And my customers are interested in it. When my servers or I explain [our sourcing] to them, they really appreciate it. I think that’s the way it’s evolving: People are aware of more sustainable practices. I think more of them try to be responsible when they go out.

Do you sell a lot of farm-raised fish, too?

Yes. Currently we’re using New Zealand king salmon. It’s from a farm right at the base of the New Zealand Alps, and it gets all of the fresh water from the mountains, and it’s right on the ocean as well.

I think farm-raised fish is the future, and they’re doing a great job with it nowadays.

Consumers often have somewhat simplistic beliefs about fish sourcing, like wild is always good and farm-raised is always bad. Do you come across that much?

Oh yes, often. We try to explain to them how well they do [aquaculture] now. We try to educate them and let them know how great the product is. A lot of them are open to listening and learning, and then there are some who are like, "Nope, I want wild only." So we give them wild fish.

We change our menu twice a day — lunch and dinner — so it’s easy for me to change if I need to.

Twice a day? How do you decide what to do and how much of a timeline do you give yourself?

Well, mostly we change it because of the oysters. But if there’s something I don’t have, instead of forcing it, I just won’t run it that night. It helps out a lot. I think it’s important in a seafood restaurant that you do that.

And your customers are okay with that?

Oh yeah. They think it’s really cool because they know that everything we serve is as fresh as possible.

Do you have meat on your menu, too, like steak or pork chops?

Pork chops, no. I’ve tried running them, but when guests come here they only want steak and seafood. I carry a New York Choice, which I sell a lot of. I have a filet also, and I also have an 18-ounce Prime bone-in rib eye from Nebraska, so I offer a nice range for steak lovers.

Contact Bret Thorn at [email protected]
Follow him on Twitter: @foodwriterdiary

About the Author

Bret Thorn

Senior Food Editor, Nation's Restaurant News

Senior Food & Beverage Editor

Bret Thorn is senior food & beverage editor for Nation’s Restaurant News and Restaurant Hospitality for Informa’s Restaurants and Food Group, with responsibility for spotting and reporting on food and beverage trends across the country for both publications as well as guiding overall F&B coverage. 

He is the host of a podcast, In the Kitchen with Bret Thorn, which features interviews with chefs, food & beverage authorities and other experts in foodservice operations.

From 2005 to 2008 he also wrote the Kitchen Dish column for The New York Sun, covering restaurant openings and chefs’ career moves in New York City.

He joined Nation’s Restaurant News in 1999 after spending about five years in Thailand, where he wrote articles about business, banking and finance as well as restaurant reviews and food columns for Manager magazine and Asia Times newspaper. He joined Restaurant Hospitality’s staff in 2016 while retaining his position at NRN. 

A magna cum laude graduate of Tufts University in Medford, Mass., with a bachelor’s degree in history, and a member of Phi Beta Kappa, Thorn also studied traditional French cooking at Le Cordon Bleu Ecole de Cuisine in Paris. He spent his junior year of college in China, studying Chinese language, history and culture for a semester each at Nanjing University and Beijing University. While in Beijing, he also worked for ABC News during the protests and ultimate crackdown in and around Tiananmen Square in 1989.

Thorn’s monthly column in Nation’s Restaurant News won the 2006 Jesse H. Neal National Business Journalism Award for best staff-written editorial or opinion column.

He served as president of the International Foodservice Editorial Council, or IFEC, in 2005.

Thorn wrote the entry on comfort food in the Oxford Encyclopedia of Food and Drink in America, 2nd edition, published in 2012. He also wrote a history of plated desserts for the Oxford Companion to Sugar and Sweets, published in 2015.

He was inducted into the Disciples d’Escoffier in 2014.

A Colorado native originally from Denver, Thorn lives in Brooklyn, N.Y.

Bret Thorn’s areas of expertise include food and beverage trends in restaurants, French cuisine, the cuisines of Asia in general and Thailand in particular, restaurant operations and service trends. 

Bret Thorn’s Experience: 

Nation’s Restaurant News, food & beverage editor, 1999-Present
New York Sun, columnist, 2005-2008 
Asia Times, sub editor, 1995-1997
Manager magazine, senior editor and restaurant critic, 1992-1997
ABC News, runner, May-July, 1989

Education:
Tufts University, BA in history, 1990
Peking University, studied Chinese language, spring, 1989
Nanjing University, studied Chinese language and culture, fall, 1988 
Le Cordon Bleu Ecole de Cuisine, Cértificat Elémentaire, 1986

Email: [email protected]

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