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Chick-fil-A was going to take the side salad off the menu until the ire of superfans made the brand change its mindChick-fil-A was going to take the side salad off the menu until the ire of superfans made the brand change its mind

The quick-service chain is keeping the side salad on menus after the company’s social media was flooded with complaints

Holly Petre, Assistant Digital Editor

April 3, 2023

1 Min Read
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Just about a week ago, Chick-fil-A announced it would be removing the side salad from its menu. Fans of the Atlanta-based quick-service chain were not happy and made their voices heard. They were so loud that Chick-fil-A actually went back on its decision and decided to leave the side salad on menus, the chain announced on Friday.

“At Chick-fil-A, our guests come first,” the company stated via e-mail. “Based on feedback, we have decided not to proceed with removing our side salad from the menu. We will continue serving the item at participating restaurant locations and hope customers continue to enjoy this menu offering.”

The salad comes with mixed greens, Monterey jack and cheddar cheeses, and grape tomatoes.

Customers first learned of the menu item’s disappearance when one Chick-fil-A location posted a Facebook photo with a flier announcing the salad’s departure from the menu.

One Facebook user responded, “I think this is not a good decision. A lot of people eat that salad with nuggets.” 

At the time the chain announced the salad’s removal it said, “Spring is here, and we are taking the opportunity to refresh our menu. One of the changes is a farewell to our side salad beginning April 3. We want to continue providing you the quality food and service you’ve come to expect, so we’ve had to make some hard choices about what we continue to offer on our menu.”

Related:A look at the history and process behind Chick-fil-A’s menu introductions

Twitter was abuzz with similar sentiments.

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The salad was initially set to leave menus on April 3, but is sticking around for now.

Read more about:

Chick-fil-A

About the Author

Holly Petre

Assistant Digital Editor

Holly Petre is a digital editor for Nation’s Restaurant News as well as the host of NRN’s podcast, Extra Serving, and producer for Informa Restaurant and Food Group’s other three podcasts, One On One by Food Management, Off the Shelf with SN and In the Kitchen with Bret Thorn. Holly holds a Bachelor of Fine Arts with a concentration in Sculpture, fibers and Material Studies and Ceramics from the School of the Art Institute of Chicago. A native New Yorker, Holly enjoys her place on staff as the resident pop-culture expert and millennial with a sassy attitude and great sense of style.

Holly Petre’s work on Nation’s Restaurant News and Restaurant Hospitality often covers marketing and trends, either aimed-at or examined-through the millennial mindset. Holly is responsible for introducing TikTok and Twitch to NRN and RH readers as well as explaining terms like “Karen” to staff and readers alike. She also spends her time on staff trying not to make every headline a pun.

Holly Petre hasn’t spoken at any events or on panels, but she is readily available with a killer shoe wardrobe and several witty quips.

 

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