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NRN editors discuss Taco Bell’s new CEO and Chick-fil-A’s standing among customersNRN editors discuss Taco Bell’s new CEO and Chick-fil-A’s standing among customers

Plus, hear from Amy Zhou, director of operations, Cote Korean Steakhouse

Holly Petre, Assistant Digital Editor

June 30, 2023

1 Min Read
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On this week’s episode of Extra Serving, a Nation’s Restaurant News podcast, NRN editors Holly Petre, Sam Oches and Leigh Anne Zinsmeister spoke about Taco Bell’s new leadership.

The chain announced late Thursday the retirement of Mark King and the promotion of Sean Tresvant to CEO. King saw the brand through the past four years and came out on the other side better than ever. What does his legacy mean, and are there big shoes to fill?

The editors also talked about Chick-fil-A’s place in consumers’ hearts. The brand was named the number one choice amongst consumers, according to the American Customer Satisfaction Index. While this is the 9th straight year the chain has been ranked number 1, it’s also the smallest margin the chain has won by since 2015. Is Chick-fil-A losing sentiment with consumers, or have other brands just become favorites?

This week’s guest is Amy Zhou, director of operations at Cote Korean Steakhouse.

 

About the Author

Holly Petre

Assistant Digital Editor

Holly Petre is a digital editor for Nation’s Restaurant News as well as the host of NRN’s podcast, Extra Serving, and producer for Informa Restaurant and Food Group’s other three podcasts, One On One by Food Management, Off the Shelf with SN and In the Kitchen with Bret Thorn. Holly holds a Bachelor of Fine Arts with a concentration in Sculpture, fibers and Material Studies and Ceramics from the School of the Art Institute of Chicago. A native New Yorker, Holly enjoys her place on staff as the resident pop-culture expert and millennial with a sassy attitude and great sense of style.

Holly Petre’s work on Nation’s Restaurant News and Restaurant Hospitality often covers marketing and trends, either aimed-at or examined-through the millennial mindset. Holly is responsible for introducing TikTok and Twitch to NRN and RH readers as well as explaining terms like “Karen” to staff and readers alike. She also spends her time on staff trying not to make every headline a pun.

Holly Petre hasn’t spoken at any events or on panels, but she is readily available with a killer shoe wardrobe and several witty quips.

 

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