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Domino’s can’t keep up with delivery orders as driver shortage continuesDomino’s can’t keep up with delivery orders as driver shortage continues

Domino’s Q4 global revenue fell 1% as the pizza chain comes off a hot streak earlier during the pandemic

Joanna Fantozzi, Senior Editor

March 1, 2022

3 Min Read
Domino's delivery driver 1
Domino’s, which differentiates itself within the quick-service industry as one of the largest chains still using in-house delivery drivers only without the help of third-party companies, has cited delivery driver shortages before, but now with the impact of omicron especially in December and January — spilling over into the first few weeks of the first quarter — stores have had to reduce operating hours, and in some cases, stop taking delivery orders.Domino's

Joanna Fantozzi

Domino’s pandemic-era hot streak of sustained growth has slowed down, largely due to omicron-era compounded staffing challenges, Domino’s CEO Ritch Allison said during Tuesday’s earnings call for the fourth quarter ended Jan. 2, 2022. According to an earnings release, global revenue for the Ann Arbor, Mich.-based pizza chain fell 1%, though that is largely attributed to an extra 53rd week in 2020. 

Domino’s, which differentiates itself within the quick-service industry as one of the largest chains still using in-house delivery drivers only without the help of third-party companies, has cited delivery driver shortages before, but now with the impact of omicron especially in December and January — spilling over into the first...

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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