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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
But profits down as delivery service faces increasing competition
July 30, 2019
Grubhub's profits were down $1.3 million in the second quarter, from $30.1 million a year earlier, but it wasn't for lack of diners, or new restaurants entering into agreements with the delivery platform. Recent bad publicity, including accusations of fake websites and inaccurate fees, was not the problem.
"There have been some negative articles in the New York media related to Grubhub's business practices. To be clear, Grubhub has a two-sided marketplace that relies on restaurant and diners to succeed," CEO Matt Maloney said during the company's second-quarter earnings call on Tuesday.
"We wouldn't be in business for over 20 years if it weren't for our restaurant partners and any characterization that we are intentionally misleading or m...
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