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Starbucks will require customers to wear face masks starting July 15Starbucks will require customers to wear face masks starting July 15

Starbucks is adding mandatory masks to their safety policies for customers during the coronavirus pandemic

Joanna Fantozzi, Senior Editor

July 9, 2020

2 Min Read
Starbucks Stores masks 5
Starbucks customers don't have to wear masks in the drive-thru, but it does not hurt to be extra-cautious.Starbucks

Joanna Fantozzi

Starbucks announced Thursday that starting July 15, customers will be required to wear face masks in all company-owned café locations in the U.S. Customers, however, will not be required to wear facial coverings in the drive-thru or picking up curbside “unless locally mandated,” Starbucks clarified in a tweet announcing the news.

Customers who prefer to not wear facial coverings (and are not required to by law) can always choose one of the off-premise options such as drive-thru, curbside pickup or delivery.

“The company is committed to playing a constructive role in supporting health and government officials as they work to mitigate the spread of COVID-19,” Starbucks said in a statement. “Our partners have the right and responsibility to refuse service to customers who are not wearing facial coverings.”

The news follows an incident where a Facebook post went viral of a customer complaining when a San Diego Starbucks barista refused to serve her in late June because she was not wearing a mask. As a result of the viral Facebook post, nearly $100,000 was raised through a Go Fund Me for the barista who stood his ground.

The new mask policy — which was announced ahead of time so that “customers and partners have the space and time to prepare” — will be enforced alongside other previously announced COVID-19 safety procedures, including sanitation procedures, temperature checks and frequent employee hand-washing.

Related:Starbucks walks back stance on workers wearing Black Lives Matter gear after memo banning protest insignia was circulated

Additionally, Starbucks announced that it has “temporarily closed restrooms” to the public in Starbucks locations that do not have café seating (with exceptions made for uniformed first responders or those affected by the Restroom Access Act).

For our most up-to-date coverage, visit the coronavirus homepage.

Contact Joanna Fantozzi at [email protected]  

Follow her on Twitter: @joannafantozzi

About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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