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Subway halts in-store dining across North AmericaSubway halts in-store dining across North America

Many units to remain open for takeout and delivery, spokesperson says

Ron Ruggless, Senior Editor

March 20, 2020

1 Min Read
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Subway restaurants are temporarily halting in-store dining across the brand’s North American locations because of the coronavirus pandemic, a company spokesperson said Friday.

“Many Subway restaurants will remain open for takeout and/or delivery, and we will continue to deliver the best possible experience for our guests during this challenging time,” said a spokesperson for the Milford, Conn.-based sandwich chain.

Subway remained one of the few big quick-service restaurant brands to still allow units to offer the option if the state or municipality had not barred dine-in guests.

Brands have been issuing new guidelines throughout the week.

“Each decision we make regarding restaurant operations is made with the safety and wellness of our loyal guests, franchise owners and their employees, and the community in mind,” the Subway spokesperson said.

“Supporting our network of franchise-owned businesses during this unique circumstance is a top priority for the entire Subway team, and we will continue to assess and respond quickly to the rapidly changing landscape,” the company spokesperson said in an email.

The company said it has reduced franchisee royalty payments by 50%, suspended contributions to the advertising funds for the next four weeks and supported rent abatements, reductions and deferrals.

Related:Darden Restaurants Inc. sees 60% decline in same-store sales this week because of coronavirus

The company, which is 100% franchised, has about 42,400 restaurants in more than 100 countries. The brand ended 2018 with 24,798 U.S. restaurants, down from 27,103 in 2014, according to the Nation’s Restaurant News Top 200 census.

Contact Ron Ruggless at [email protected]

Follow him on Twitter: @RonRuggless

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About the Author

Ron Ruggless

Senior Editor, Nation’s Restaurant News / Restaurant Hospitality

Ron Ruggless serves as a senior editor for Informa Connect’s Nation’s Restaurant News (NRN.com) and Restaurant Hospitality (Restaurant-Hospitality.com) online and print platforms. He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles and photographs have appeared in Food & Wine, Food Network and Self magazines. 

Ron Ruggless’ areas of expertise include foodservice mergers, acquisitions, operations, supply chain, research and development and marketing. 

Ron Ruggless is a frequent moderator and panelist at industry events ranging from the Multi-Unit Foodservice Operators (MUFSO) conference to RestaurantSpaces, the Council of Hospitality and Restaurant Trainers, the National Restaurant Association’s Marketing Executives Group, local restaurant associations and the Horeca Professional Expo in Madrid, Spain.

Ron Ruggless’ experience:

Regional and Senior Editor, Informa Connect’s Nation’s Restaurant News and Restaurant Hospitality (1992 to present)

Features Editor – Dallas Times Herald (1989-1991)

Restaurant Critic and Food Editor – Dallas Times Herald (1987-1988)

Editing Roles – Dallas Times Herald (1982-1987)

Editing Roles – Charlotte (N.C.) Observer (1980-1982)

Editing Roles – Omaha (Neb.) World-Herald (1978-1980)

Email: [email protected]

Social media:

Twitter@RonRuggless

LinkedIn: www.linkedin.com/in/ronruggless

Instagram: @RonRuggless

TikTok: @RonRuggless

 

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