The Consumer Playbook: How restaurants are tackling 4 key demandsThe Consumer Playbook: How restaurants are tackling 4 key demands

From the definition of cleanliness to the need for hyper customization to the rise of convenience culture, the COVID-19 pandemic has recalibrated consumers’ expectations around their dining experiences.

But while the pace of change has no doubt resulted in a tumultuous year and a half, many forward-thinking restaurant brands have successfully adapted to meet guests’ high expectations in order to thrive during the pandemic — and hopefully long after it’s gone.

Here’s how restaurants are tackling four key consumer demands that have seen massive change during the pandemic.

Cleanliness: Safety first

If there’s one thing that majorly shifted during the pandemic — besides the price of chicken wings and to-go packaging— it was consumers’ expectatio...