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What’s next for struggling Boston Market?What’s next for struggling Boston Market?

In wake of store closures, brand continues to tackle menu, visibility and convenience

Joanna Fantozzi, Senior Editor

July 10, 2019

3 Min Read
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Following the announcement earlier this week that Boston Market closed 45 stores, CEO Frances Allen said the Golden, Colo.-based rotisserie chicken brand is in the middle of implementing a major “transformation plan” meant to help the company get through its recent store-level struggles.

The multi-pronged approach — including menu innovation, brand visibility and improved convenience — began earlier in 2019, long before the executive team made the “difficult decision” to cull 10% of its unit count due to underperformance earlier this summer.

Despite the announcement of significant closures, Frances Allen remains positive about the company’s potential moving forward.

boston-market-frances-allen.gif“We will continue to make sure our brand is relevant and to deliver except...

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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