Red Lobster CEO: 'This is a people business'Red Lobster CEO: 'This is a people business'

NRN presents Consumer Picks, a data-driven report on customer preference and restaurant brand strength. Data for this report is provided by market research firm Datassential. Find out more about the data here and read more about the methodology here.

Red Lobster once again got high marks in the Consumer Picks survey, with strong finishes in several categories this year.

Of more than 200 restaurant brands in the survey, the casual-dining brand had top 10 finishes for ambience (No. 6), brand loyalty (No. 8) and food quality (No. 8) as well as a No. 11 rank for service.

That praise is welcome, CEO Kim Lopdrup said, but it’s not a surprise. Rather, it’s a direct result of the brand’s people-first approach and thoughtful menu evolution.

“We have...