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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
The labor crisis is complicated, but it’s borne of a competitive market and increasing worker needs—and experts say it’s been a long time coming
Joanna Fantozzi
Signs popping up in front of restaurants that say, “Closed: No one wants to work anymore.” One McDonald’s franchisee offering a free iPhone after six months of employment. As the restaurant industry settles into a new chapter of post-COVID operations, and as dining rooms fill up again, the No. 1 issue plaguing operators is hiring and retaining a reliable staff. In fact, according to the latest data from Black Box Intelligence, industry turnover is almost as high as it was immediately before the pandemic.
But despite many operators connecting labor woes with the continuation of COVID-era unemployment insurance benefits, restaurant workers are actively seeking employment; some 45% of restaurant industry workers are actively a...
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