Expect higher pay and more benefits. But don’t anticipate a legion of robots
Given the current difficulties restaurant operators are facing in recruiting and retaining workers, they can count on managing employees and the business differently in 2022.
For one, operators will be paying workers more and providing more benefits. And they will be finding ways to make work more flexible.
But don’t count on robots taking over many of the restaurant functions, unless it’s automation to replace some corporate employees in specialty data-driven jobs, like forecasting and supply chain.
But adapting to the future is in the hospitality DNA, and that applies to the workforce as well.
“Diamonds are formed during heat and pressure,” said Melba Wilson, owner of Melba’s in New York City and president of the New York City Hospitality ...
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