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NRN editors talk about labor, The Happy Customer Index, and dynamic pricingNRN editors talk about labor, The Happy Customer Index, and dynamic pricing

Plus hear from Becky Boyd, director of menu innovation & strategy at Bloomin' Brands, and Chef Efrem Cutler, vice president for research and development at Bloomin' Brands

Holly Petre, Assistant Digital Editor

March 17, 2023

1 Min Read
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This week on the Extra Serving podcast, an award-winning production of Nation’s Restaurant News, NRN editors Holly Petre, Sam Oches and Leigh Anne Zinsmeister spoke about the labor picture.

Today the team discussed the labor picture which seems to be more optimistic than in months prior. It seems like people are applying for jobs according to industry studies and the jobs picture from the Department of Labor also seems to be improving. While there is optimism, the labor picture is looking different across the country.

Also, the team discussed The Happy Customer Index, a new program from Nation’s Restaurant News.

Finally, the team talked about dynamic pricing. It seems to be the word of the minute and Noodles and Company is actually testing it in a few markets. The fast-casual chain will be using new digital menu boards to test different pricing throughout the day, by market, by tier, and by menu item. Will other chains follow suit?

This week’s guests are Becky Boyd, director of menu innovation & strategy at Bloomin' Brands, and Chef Efrem Cutler, vice president for research and development at Bloomin' Brands.

 

About the Author

Holly Petre

Assistant Digital Editor

Holly Petre is a digital editor for Nation’s Restaurant News as well as the host of NRN’s podcast, Extra Serving, and producer for Informa Restaurant and Food Group’s other three podcasts, One On One by Food Management, Off the Shelf with SN and In the Kitchen with Bret Thorn. Holly holds a Bachelor of Fine Arts with a concentration in Sculpture, fibers and Material Studies and Ceramics from the School of the Art Institute of Chicago. A native New Yorker, Holly enjoys her place on staff as the resident pop-culture expert and millennial with a sassy attitude and great sense of style.

Holly Petre’s work on Nation’s Restaurant News and Restaurant Hospitality often covers marketing and trends, either aimed-at or examined-through the millennial mindset. Holly is responsible for introducing TikTok and Twitch to NRN and RH readers as well as explaining terms like “Karen” to staff and readers alike. She also spends her time on staff trying not to make every headline a pun.

Holly Petre hasn’t spoken at any events or on panels, but she is readily available with a killer shoe wardrobe and several witty quips.

 

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