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Why a top tier loyalty program worksWhy a top tier loyalty program works

P.F. Chang's has introduced a new subscription program for customers

Holly Petre, Assistant Digital Editor

September 30, 2022

 

Welcome to First Bite, a Nation’s Restaurant News podcast, your daily source of news from NRN hosted by Holly Petre.

Today, we’re talking about P.F Chang's new loyalty program.

P.F. Chang’s China Bistro Inc. is updating its loyalty rewards with a subscription-based loyalty program called Platinum Rewards, the company announced this week.

For a monthly $6.99 subscription fee, Platinum Rewards members will: earn 1.5 times as many points (or 15 points for every $1 spent) as Gold Rewards members on P.F. Chang’s dine-in, takeout and delivery orders; pay no order minimum or delivery fees with orders placed through pfchangs.com or on the P.F. Chang’s mobile app; get priority reservations on the stores’ waitlists; and have access to Platinum Concierges for questions or comments.

The company said existing P.F. Chang’s Rewards members will automatically become P.F. Chang’s Gold Rewards members. P.F. Chang’s Gold Rewards members receive 10 points for every $1 spent at P.F. Chang’s as well as a complimentary birthday dessert or appetizer.

Here’s Ron Ruggless with more on the story:

Be sure to subscribe to First Bite wherever you get your podcasts or on Spotify, or Apple Podcasts.

About the Author

Holly Petre

Assistant Digital Editor

Holly Petre is a digital editor for Nation’s Restaurant News as well as the host of NRN’s podcast, Extra Serving, and producer for Informa Restaurant and Food Group’s other three podcasts, One On One by Food Management, Off the Shelf with SN and In the Kitchen with Bret Thorn. Holly holds a Bachelor of Fine Arts with a concentration in Sculpture, fibers and Material Studies and Ceramics from the School of the Art Institute of Chicago. A native New Yorker, Holly enjoys her place on staff as the resident pop-culture expert and millennial with a sassy attitude and great sense of style.

Holly Petre’s work on Nation’s Restaurant News and Restaurant Hospitality often covers marketing and trends, either aimed-at or examined-through the millennial mindset. Holly is responsible for introducing TikTok and Twitch to NRN and RH readers as well as explaining terms like “Karen” to staff and readers alike. She also spends her time on staff trying not to make every headline a pun.

Holly Petre hasn’t spoken at any events or on panels, but she is readily available with a killer shoe wardrobe and several witty quips.

 

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