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Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
The post-vaccine diner is expected to want convenience and control over their experience
While few are expecting a Roaring Twenty-Twenties-like return to restaurants and bars — with the modern equivalent of flappers and bathtub gin — a post-vaccine restaurant industry shows signs of being more profitable with a consumer who will be, literally, calling the shots.
After a year of dealing with on-and-off restrictions and up-and-down sales, restaurant operators have sliced and diced their balance sheets to make them profitable. And consumers are expressing a giant bubble of pent-up demand that bodes well for the topline when COVID-19 pandemic vaccines roll out in large numbers.
“The consumer is telling us more and more they want to get back inside the restaurant,” said Gene Lee, CEO of Orlando, Fla.-based Darden Restaurants Inc., ...
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