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Restaurant CEOs on how to scale customer experience and team cultureRestaurant CEOs on how to scale customer experience and team culture

Golden Chain Award winners map secrets to success

Lisa Jennings, Executive Editor

October 15, 2019

6 Min Read
MUFSO 3909 ceo panel
Jason Kindig Photography

This is part of Nation’s Restaurant News' special coverage of the 2019 MUFSO conference, taking place Oct. 14-16 at the Sheraton Denver Downtown. Follow coverage of the event on NRN.com and tweet with us using #MUFSO. Stay connected on the go by downloading the MUFSO app.

“Put the customer first. And if you ask them, they’ll tell you exactly what they want and how they want it. And it’s your job to give it to them.”

That advice from Bloomin’ Brands Inc. executive chair Liz Smith was a common theme among the 2019 class of Golden Chain Award winners, who took to the stage on Tuesday to share their secret sauce on a panel moderated by Norman Brinker Award winner Alice Elliot, CEO of executive search firm The Elliot Group.

Smith was joined by f...

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About the Author

Lisa Jennings

Executive Editor, Nation's Restaurant News and Restaurant Hospitality

Lisa Jennings is executive editor of Nation’s Restaurant News and Restaurant Hospitality. She joined the NRN staff as West Coast editor in 2004 as a veteran journalist. Before joining NRN, she spent 11 years at The Commercial Appeal, the daily newspaper in Memphis, Tenn., most recently as editor of the Food and Health & Wellness sections. Prior experience includes staff reporting for the Washington Business Journal and United Press International.

Lisa’s areas of expertise include coverage of both large public restaurant chains and small independents, the regulatory and legal landscapes impacting the industry overall, as well as helping operators find solutions to run their business better.

Lisa Jennings’ experience:

Executive editor, NRN (March 2020 to present)

Executive editor, Restaurant Hospitality (January 2018 to present)

Senior editor, NRN (September 2004 to March 2020)

Reporter/editor, The Commercial Appeal (1990-2001)

Reporter, Washington Business Journal (1985-1987)

Contact Lisa Jennings at:

[email protected]

@livetodineout

https://www.linkedin.com/in/lisa-jennings-83202510/

 

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