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Reusables movement hits speed bump during coronavirus pandemicReusables movement hits speed bump during coronavirus pandemic

Starbucks, Dunkin’, Subway, and independent restaurants have to rethink their eco-friendly reusables policies during the COVID-19 pandemic

Joanna Fantozzi, Senior Editor

March 13, 2020

4 Min Read
Reusable-cups
Reusable cups are evolving during the COVID-19 pandemic.Thurtell / iStock / Getty Images Plus

Joanna Fantozzi

Just as restaurants are starting to wake up to the harmful effects of using disposable cups, containers, and flatware every day, coronavirus has put an unforeseen wrench into the reusables movement. Although several restaurant and cafe chains have started to move away from disposable materials by offering discounts to customers for bringing in their own cups, selling reusable bowls, and offering reusable container subscription programs, they’ve had to rethink these policies during the COVID-19 pandemic.

Starbucks and Dunkin’ were two of the first chains to announce cautionary measures against community spread of disease. Last week, both coffee chains announced that they would no longer be allowing customers to bring in their reusable cups or mugs from home.

“We will continue to honor the 10-cent discount for anyone who brings in a personal cup or asks for 'for here' ware," Starbucks said in a statement on March 4.

Other large restaurant brands have followed suit in order to increase safety measures around the coronavirus health scare by banning cups, mugs or other containers that a customer brings from outside the store.

  • Tim Horton’s has banned personal mugs and cups

  • Subway has removed dine-in sandwich baskets and serving trays (and will give customers a new cup when they want a refill.)

  • The 40-unit, New York City-based Just Salad chain has paused its Restaurant Reusable Program, even though their staff never touches the reusable customer bowls, in an effort to “ease the anxieties” of customers.

  • The 17-unit, Portland, Ore.-based Stumptown Roasters is pausing the use of personal reusable cups, but will still offer the reusables discount to customers that want to bring one in.

For some restaurants and cafes, the zero-waste movement has become a part of their brand identity. At the end of 2019, Oakland, Calif.-based, 72-unit coffeeshop chain Blue Bottle Café announced that they would be testing a removal of all disposable containers and cups from their Bay Area-locations.

Although the policy had not been rolled out nationwide yet, it was part of an initiative to go zero-waste at all of their cafes by the end of 2020. But by the beginning of the month, that zero-waste goal had been brought to a grinding halt in response to the unforeseen health crisis:

“We have temporarily suspended accepting personal cups at all our cafes,” Blue Bottle said in a letter to customers. “We will continue to honor our 25¢ discount to all who bring their own cup to a cafe, but we are serving all to-go orders in our disposable cups for the time being.”

Blue Bottle will be adjusting their policies as the situation changes daily.

For some independent restaurants and cafes and small chains, the momentum of the reusables movement has just changed instead of being paused or halted completely in the wake of coronavirus.

Nossa Familia Coffee, a Portland, Ore.-based coffee shop group with four cafes, which has set a goal of becoming zero-waste, will still be distributing (fully-sanitized) for-here mugs, but will not be directly handling personal mugs, which customers bring in to receive a 25-cent discount on their coffee order. Instead, customers will bring in their personal mugs (and still receive the discount) and baristas pour the drink into a separate container that the customer can then use to transfer to their own mug. They will still drip coffee poured directly into a personal mug, but with taking “extra precautions not to cross-contaminate spouts and surfaces.”

Perch Coffee House, an independent coffeeshop in Oakland, Calif., is another café with zero-waste-leaning, eco-friendly policies that predate the coronavirus outbreak. They have been completely disposable-free since September and coffee drinkers can either bring in their own mugs or rent a glass jar for 50 cents.

Now with the COVID-19 pandemic underway, they won’t be reverting back to disposables, and will instead enact a similar policy as Nossa Family Coffee: Baristas will make drinks in the company’s own thoroughly sanitized containers and then customers will pour the drink into their own mugs. If customers bring back one of the house jars or mugs, it will be thoroughly cleaned and customers will be offered a different mug.

Even after the coronavirus panic calms down, these new cautionary sanitation policies could forever change the way the zero-waste movement thinks about reusables.

“This may be our permanent policy as it is the most sanitary practice and there is a possibility that coronavirus may be part of our normal flu season,” a representative with Perch Coffeehouse said.

Contact Joanna Fantozzi at [email protected] 

Follow her on Twitter: @joannafantozzi

 

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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