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Bite Ninja outsources drive-thru operations to gig employees working from homeBite Ninja outsources drive-thru operations to gig employees working from home

Bite Ninja lets foodservice companies dole out drive-thru shifts to trained salesperson freelancers working remotely in an Uber-like system

Joanna Fantozzi, Senior Editor

March 12, 2021

5 Min Read
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Joanna Fantozzi

Bite Ninja — founded by Memphis Meats cofounder and restaurant operator William Clem and entrepreneur Orin Wilson in 2020 — uses a gig economy model to allow restaurants to outsource their drive-thru operations to freelance “ninjas” working from home. Although the Uber-like system is only available right now at Clem’s restaurant Baby Jack’s in Tennessee, it will be rolling out soon to 5-6 unnamed mid-sized restaurant chains.

Much like Uber Eats, Bite Ninja matches up gig workers working from home with a restaurant operator in need of someone to work the drive-thru, virtually through their own computers and proprietary software. Workers can sign up for shifts, and there is even surge pricing for restaurant operators that nee...

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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