Company said recovery plan was based on priority items to ‘get back to business as usual’
NCR Corp. updated customers during the weekend on its recovery plan for Aloha applications, which were part of a ransomware attack earlier in the month.
A spokesman for the Atlanta-based NCR said the company’s “team continues our 24/7 efforts to execute on our recovery plan to re-establish secure access to impacted Aloha applications.
“Please know we have heard your feedback and developed this plan based on the priority items we believe will help you get back to business as usual as soon as possible,” the company told customers.
Restaurant operators continued to deal with the NCR cyber ransomware incident that impacted the company’s Aloha cloud-based point-of-sale and Counterpoint functions, among others. A wide variety of restaurant brands were impacted in scheduling, online ordering, and other technology operations.
NCR, which specializes in systems for the restaurant industry, on April 17 said that four days earlier it had “determined that a single data center outage that is impacting some functionality for a subset of its commerce customers was caused by a cyber ransomware incident.”
In its most recent weekend update, the company said its recovery plan had restored the Command Center (CMC) application. “Online ordering has resumed for the subset of CMC customers impacted by the outage,” the company said.
NCR said its “Back Office is now live in our new cloud environment and ready for normal in-store procedures, such as data imports, adding employees, etc.”
The company said each site’s sales and clock-in/out time information from the outage period was stored on the back-of-house controller, and customers could begin syncing that. It did warn larger customers that data imports should be staggered to avoid latency.
“You may also begin adding employee records, inventory postings, shift edits, and deposits dating back to April 10,” the company said.
The NCR Back Office applet in Pulse will not come online until the Pulse mobile app is restored, the company warned.
“We are making progress configuring the Insight and Pulse cloud environments,” the spokesman noted. “Aloha Configuration Center (CFC) plans are also progressing. Please ensure you are documenting all offline changes made since April 10 to re-enter once the application is back online.”
NCR said it was working on recovery plans for all other impacted applications.
“We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible and will continue to share updates as the plan progresses,” the company said in a memo sent by Scott Sykes, executive director of corporate communications.
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