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Restaurants are pushing back. Delivery players are listeningRestaurants are pushing back. Delivery players are listening

Grubhub opens door to shared data, Yelp ups transparency and DoorDash changes tip policy

Gloria Dawson

September 18, 2019

8 Min Read
delivery players listen on restaurant pushback
Daisy-Daisy/iStock/Getty Images Plus

When the tech-fueled third-party delivery providers came onto the scene a few years back, it seemed a potential dream come true for the restaurant industry. Here were a group of well-funded companies offering teams of gig workers standing at the ready to deliver food at the click of an app to convenience-hungry consumers willing to pay the price.

For a restaurant industry eager to find new ways to generate revenue, it was a solution. And use of third-party delivery quickly became the norm.

Quickly, the seemingly perfect relationship between restaurant operators and their delivery providers began to fray. Over the past few months things have gotten more heated.

First came the grumblings about the unequal playing field. Companies like Grubhub...

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About the Author

Gloria Dawson

Gloria Dawson is a senior editor at Nation’s Restaurant News, Restaurant Hospitality and Supermarket News. She writes and edits breaking news and feature stories and conceptualizes and manages various sections and special issues of NRN magazine.

She joined the restaurant and food group in 2018 after writing for the New York Times, the Wall Street Journal, Eater and various other publications. She earned her master's degree from Columbia University Graduate School of Journalism and her BFA in art history and photography from the Art Institute of Boston at Lesley University.

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