Content Spotlight
Tech Tracker: How digital tech is capitalizing on the hot restaurant reservations market
Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations
From pizza delivery bots to AI assistants in the drive-thru, intelligent machines are no longer a novelty for off-premises-focused, labor-challenged operators
The “restaurant of the future” was the buzz phrase of 2020 for the off-premises-focused restaurant industry still reeling from the global COVID-19 pandemic. Now, store redesigns increasingly emphasize ease of customer experience with tech rollouts like Panera’s geofencing technology and Taco Bell’s smartphone-operated food pickup cubbies.
The next part of the post-pandemic restaurant makeover? Robots. While AI and automation are certainly nothing new to the industry (Flippy the fry cook robot debuted four years ago and Domino’s has been testing out AI capabilities for a long time), these technologies are making the leap from gimmick to gold standard as off-premises demands grow and the industry’s labor challenges continue.
AI comes to the ...
This content is available for registered users
Already have an account?