Full-service is hit hardest in coronavirus recovery
Of restaurant industry segments, the social-distancing requirements to stem the spread of the coronavirus have impacted few as deeply and profoundly as the once-high-touch full-service dining.
Under the new operational guidance to protect both workers and guests, six feet of personal space is the minimum and the ventilation patterns of indoor spaces are especially suspect.
Restaurant settings that were once cozy and comfortable have become scary and inhospitable. For years, waiters were told that a touch on the guest’s shoulder would help them increase their tips. But no more.
High touch has become no touch.
During the pandemic’s most severe dine-in restrictions, brands were forced to rely predominantly — if not solely — on the relative anon...
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