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Zagat users rank top restaurant chainsZagat users rank top restaurant chains

Bret Thorn, Senior Food Editor

August 17, 2010

2 Min Read
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Bret Thorn

Subway, Panera Bread, Starbucks and P.F. Chang’s were among the top-ranked restaurant chains in a new online Zagat survey.

Zagat's survey divided chains into four categories: large fast-food chains with up to 5,000 U.S. outlets, mega fast-food chains with more than 5,000 units, full-service chains and quick-refreshment chains. The 6,518 participants in the survey ranked the chains’ food, facilities and service on a 30-point scale.

Among large fast-food chains, In-N-Out had the best food, Panera had the best facilities and Chick-fil-A won for best service.

Among mega chains, Wendy’s won for food, McDonald’s for facilities and Subway for service.

For quick refreshment, Ben & Jerry’s Scoop Shops won for food, Caribou Coffee for facilities and Peet’s Coffee & Tea for service.

Among full-service restaurants, Bonefish Grill won for both food and service, and P.F. Chang’s China Bistro won for facilities.

Panera Bread, Subway, Starbucks and P.F. Chang’s were selected as the most popular chains in their respective categories of large fast-food chains, mega fast-food chains, quick refreshment and full service.

Zagat surveyors also voted on best burgers, fries, salads and other specific menu items.

Best burger honors went to Five Guys for fast food and Red Robin Gourmet Burgers for full service. Starbucks took top coffee honors in fast food, while IHOP had the top-ranked coffee among full-service chains. Panera and The Cheesecake Factory were selected as having the best salads in their respective categories.

McDonald's and Olive Garden were chosen as offering the best value.

KFC was voted as having the best fried chicken among fast-food restaurants. Chick-fil-A won for grilled chicken. McDonald’s won in the categories of best value menu, best French fries and best breakfast sandwiches.

Among full service restaurants, Outback Steakhouse won for best steak, Cracker Barrel for best breakfast, and P.F. Chang’s won for appetizers. Not only did Cheesecake Factory rank highest in salads, but also in desserts. Bonefish Grill won for best seafood.

Full results can be seen at www.ZAGAT.com/fastfood.

Several of the high-scoring chains, including The Cheesecake Factory, Red Robin and P.F. Chang's, also did well in a recent customer-satisfaction survey by J.D. Powers & Associates as well as a Market Force survey conducted among mystery shoppers.

Contact Bret Thorn at [email protected].

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About the Author

Bret Thorn

Senior Food Editor, Nation's Restaurant News

Senior Food & Beverage Editor

Bret Thorn is senior food & beverage editor for Nation’s Restaurant News and Restaurant Hospitality for Informa’s Restaurants and Food Group, with responsibility for spotting and reporting on food and beverage trends across the country for both publications as well as guiding overall F&B coverage. 

He is the host of a podcast, In the Kitchen with Bret Thorn, which features interviews with chefs, food & beverage authorities and other experts in foodservice operations.

From 2005 to 2008 he also wrote the Kitchen Dish column for The New York Sun, covering restaurant openings and chefs’ career moves in New York City.

He joined Nation’s Restaurant News in 1999 after spending about five years in Thailand, where he wrote articles about business, banking and finance as well as restaurant reviews and food columns for Manager magazine and Asia Times newspaper. He joined Restaurant Hospitality’s staff in 2016 while retaining his position at NRN. 

A magna cum laude graduate of Tufts University in Medford, Mass., with a bachelor’s degree in history, and a member of Phi Beta Kappa, Thorn also studied traditional French cooking at Le Cordon Bleu Ecole de Cuisine in Paris. He spent his junior year of college in China, studying Chinese language, history and culture for a semester each at Nanjing University and Beijing University. While in Beijing, he also worked for ABC News during the protests and ultimate crackdown in and around Tiananmen Square in 1989.

Thorn’s monthly column in Nation’s Restaurant News won the 2006 Jesse H. Neal National Business Journalism Award for best staff-written editorial or opinion column.

He served as president of the International Foodservice Editorial Council, or IFEC, in 2005.

Thorn wrote the entry on comfort food in the Oxford Encyclopedia of Food and Drink in America, 2nd edition, published in 2012. He also wrote a history of plated desserts for the Oxford Companion to Sugar and Sweets, published in 2015.

He was inducted into the Disciples d’Escoffier in 2014.

A Colorado native originally from Denver, Thorn lives in Brooklyn, N.Y.

Bret Thorn’s areas of expertise include food and beverage trends in restaurants, French cuisine, the cuisines of Asia in general and Thailand in particular, restaurant operations and service trends. 

Bret Thorn’s Experience: 

Nation’s Restaurant News, food & beverage editor, 1999-Present
New York Sun, columnist, 2005-2008 
Asia Times, sub editor, 1995-1997
Manager magazine, senior editor and restaurant critic, 1992-1997
ABC News, runner, May-July, 1989

Education:
Tufts University, BA in history, 1990
Peking University, studied Chinese language, spring, 1989
Nanjing University, studied Chinese language and culture, fall, 1988 
Le Cordon Bleu Ecole de Cuisine, Cértificat Elémentaire, 1986

Email: [email protected]

Social Media:
LinkedIn: https://www.linkedin.com/in/bret-thorn-468b663/
Facebook: https://www.facebook.com/bret.thorn.52
Twitter: @foodwriterdiary
Instagram: @foodwriterdiary

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