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Starbucks permanently shuts down unionized store as labor tensions continue to growStarbucks permanently shuts down unionized store as labor tensions continue to grow

Coffee chain also celebrates unfair labor practice lawsuit win in district court

Joanna Fantozzi, Senior Editor

June 13, 2022

5 Min Read
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Joanna Fantozzi

Over the past week, tensions between Starbucks and the growing group of 150 unionized stores continued to evolve amid news of Starbucks closing a store in Ithaca, N.Y. that voted to unionize in April, and a legal victory for the coffee parent company accused by labor groups of unfairly dismissing three employees.

Here are four of the latest labor news developments between Starbucks and its employees:

Employees protest closure of recently unionized New York Starbucks

Last week, Starbucks made the decision to permanently close a store in Ithaca, N.Y. on June 10. SBWorkers United and the store’s employees — who had recently voted to unionize less than two months ago — claim that this is a retaliation tactic. It is also the first unionized Starbucks store to be shut down by the coffee giant.

Employees at the store in question told SBWorkers United that they were told their store was shutting down about one week in advance, citing an inability to give employees “the partner experience” after employees had gone on strike over a broken grease trap.

“This is clearly retaliation for our small grasps at dignity as workers, but our strike showed them what power we have,” Benjamin South, a now-former employee at the Starbucks Ithaca location said in a statement. “Taking a corporation to task is unprecedented, but our 100 union stores are proof positive that there is an army of partners that won’t let Starbucks bully us.”

Related:What employers need to know as Starbucks unionization marches on

The Starbucks union organized a protest on June 8 in response to the store closure and is filing an unfair labor practice charge with the National Labor Relations Board.

Starbucks told Bloomberg that the closure was due to lack of facilities, staffing and attendance issues.

"We open and close stores as a regular part of our operations," a Starbucks spokesperson said in a statement. "Our local, regional, and national leaders have been working with humility, deep care, and urgency to create the kind of store environment that partners and customers expect of Starbucks."

Starbucks wins legal battle over wrongful dismissal case

Starbucks has won a crucial battle in a case against SBWorkers United and the National Labor Relations Board, which sued Starbucks in April for allegedly wrongfully firing three union organizers at a Starbucks store in Phoenix.  

According to The Hill, a district judge ruled on June 9 that Starbucks does not have to reinstate or compensate two out of the three workers that claim they were unfairly dismissed earlier this year (the third worker has returned to work), stating that citing there were “inconsistencies and a lack of validity” in the National Labor Relations Board’s claims.

Related:Starbucks accused of illegal terminations of pro-union employees in Kansas City and Memphis

“For all of those reasons and in sum, there is not sufficient evidence to support the regional director’s unfair labor practice charge against Starbucks, thus the regional director, the court finds is not likely to succeed on the merits with regard to these complaints,” the U.S. district court judge said in his ruling. “The  court will deny the injunctive relief requested and it will dismiss the petition.” 

While the Starbucks employees claim they were unfairly dismissed, Starbucks has maintained that employees were not fired for union activities but for breaking corporate policies, like recording the conversations of store managers without their consent.

“The ruling by the judge today is further evidence that any claims of anti-union activity are categorically false,” Starbucks said in a media statement following the ruling. “We respect our partners right to organize, and at the same time we continue to support our local leaders decisions grounded in our mission and value.”

A National Labor Relations Board judge will hear the case on June 14.

“While yesterday was a setback for us, it in no way stops anything in regards to what we're doing with our union organizing,” a shift supervisor at the Phoenix store said in a statement sent to NPR.

Starbucks CEO says “unions shouldn’t lead our people”

In a public interview with The New York Times at the Times’ DealBook D.C. policy forum last week, interim CEO Howard Schultz discussed his relationship with the company’s growing union, while also clarifying that the company is rethinking some of its policies like the public bathrooms rule, which is being reconsidered due to safety concerns.

“We have to demonstrate to our people they can trust us,” Schultz said about his employees, while also clarifying that they can’t do that while also embracing a union.

“The customer experience will be significantly challenged and ‘less than’ if a third party is integrated into our business,” Schultz said in the interview, doubling down on his anti-union positioning, saying that he does not believe a union “should lead our people.”

At this time, nearly 300 Starbucks stores have filed petition to unionize, and 150 stores have won the vote to unionize.

Workers United launches Strike and Defense fund

Workers United — the national union representing Starbucks workers — put out a statement on June 2 that the union is committing $1 million to establish a “Strike and Defense” fund for Starbucks workers, and will be used to support workers that go on strike and pay workers for lost time as they go on strike.

“A million dollar strike fund is an incredible show of support from our union,” Reed Essex, a Starbucks partner from Chicago whose store is scheduled to vote soon said in a statement. “It’s important partners remember that this is a national campaign that has the backing of a union with a significant storied history of success.”

Contact Joanna Fantozzi at [email protected]

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About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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