The labor challenges that operators have been battling for years can at least in part be attributed to the working conditions in their kitchens. Cramped, hot and sometimes dangerous conditions reduce the appeal of back-of-house positions and drive increased turnover, leading operators to seek to address this aspect of their operations, said Bendas.
He cited the need for a holistic approach that includes heating, ventilation and air conditioning (HVAC) equipment considerations, as well as thoughtfully designed production lines.
“Think about every motion that the bartender, cook or server must go through to execute a task,” Bendas said. “What are all the motions, what are all the reaches, and what are all of the distances that they need to deal with?
“People don’t tend to think in terms of milliseconds of time,” he added, “but all those milliseconds saved add up to labor efficiency, ergonomic efficiency, throughput efficiency, table turn efficiencies, and all those sorts of things.”
Rethinking storage areas is another aspect of back-of-house design that operators should consider as they seek to minimize building footprints, Bendas said. Often operators have underutilized overhead space that could be converted into storage, he pointed out.